Clients Can Easily Create Support Tickets
Enable your clients to create support tickets effortlessly from their portal. Whether they need assistance or want to track an issue, tickets can be submitted with just a few clicks, keeping everything organized and easy to manage.
Ticket Summary: All the Details in One Place
Get a complete overview of your support tickets, including who opened the ticket, its status, priority, and more. All the critical information is easily accessible, helping your team respond quickly and efficiently.
Set Ticket Priority for Faster Resolutions
Ensure critical issues are addressed first by setting the priority level for each ticket. Whether it's urgent or low priority, assigning the right priority helps your team focus on what matters most, delivering quicker resolutions.
Update Ticket Status for Clear Progress Tracking
Keep everyone informed by updating ticket statuses as work progresses. From "Open" to "Closed," easily track the life cycle of each support ticket, ensuring nothing falls through the cracks.
Express Emotions Instantly with a Single Emoji
Enhance your support communication by adding a personal touch with emojis. Whether it's a quick thumbs-up or a smile, emojis help convey emotions clearly, making interactions more engaging and human.
Instantly Share Files with One Simple Click
Enhance your support conversations by attaching files effortlessly. From documents to screenshots, provide all the necessary details with a single click, ensuring smoother and faster resolutions.
