Software Maintenance & Support Scope of Work Template
Keeping software systems running smoothly is critical for any business. This Software Maintenance & Support Scope of Work (SOW) Template is designed for service providers and development teams who offer ongoing technical support and maintenance. It provides a clear structure for outlining services, response times, support hours, and payment terms, helping you manage expectations and build trust with your clients.
Who Should Use This Template?
This template is perfect for:
- Software development agencies offering post-launch support
- Freelancers providing ongoing maintenance services
- SaaS companies managing client installations
- IT support teams with SLAs for their software solutions
Why This Template Matters
When clients rely on your software, any delay in fixing issues or applying updates can impact their operations. This template helps formalize your commitment to uptime and performance. It ensures both you and your client are aligned on the services included, how fast issues will be resolved, and what hours you’re available to provide support.
What’s Included in This Template
This ready-to-use Scope of Work template includes:
- A detailed overview of the maintenance and support agreement
- Clearly defined services like bug fixes, health checks, and UI tweaks
- Specified response times based on issue severity
- Support availability schedule
- Transparent monthly payment structure
How to Edit This Website Design & Development SOW Template in Taskip
Taskip’s built-in Document editor makes it simple to use this template:
- Open the Website Design & Development Scope of Work Template.
- Click the “Use Template” button to copy it to your workspace.
- Use the editor to modify section headings, add client-specific information, or remove parts that don’t apply.
- Save and share the document internally or with clients using a secure link.
- Optionally export the final version as a PDF.
Taskip allows real-time collaboration, so your team or clients can comment and contribute without needing third-party tools.
FAQS
Is this template suitable for both web and mobile apps?
Yes. You can adapt the scope based on the type of software being supported.
Can I adjust the support hours or response times?
Absolutely. The document is fully editable to match your team’s availability and SLA commitments.
What if a client requests additional services not listed here?
You can either include them as optional add-ons or create a new scope to handle them separately.
Does this template cover emergency support?
It defines critical issue response times. You can expand on emergency protocols as needed.
Can I reuse this for multiple clients?
Yes. Duplicate and modify the template for each client within Taskip’s document editor.
