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Claim OfferResolve customer issues with organized support tickets, priority levels, status tracking, internal collaboration, and AI-powered assistance.
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4.8/5★★★★★rating on G2
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Support Tickets
+ Create TicketTotal Tickets
128
Pending
34
Solved
89
Non Replied
1
[Website Redesign Package] Homepage layout breaking on mobile
12Marcus Bennett
marcus@northpeak.io
[Client Portal Access] Can't reset password
5Sophia Reyes
sophia@lumenagency.io
[Invoice #227] Wrong currency shown on invoice
4Daniel Cole
daniel@brightpath.co
[Client Portal Access] Missing project files after sync
9Sophia Reyes
sophia@lumenagency.io
[Website Redesign Package] Contact form not sending
3Marcus Bennett
marcus@northpeak.io
Without a proper system, support issues get lost across email, chat, and calls, clients have no portal to check status, and your team has no central place to track them. Support Tickets is included on every plan, no per-ticket fee and no premium tier required.
What is Taskip Support Tickets?
Taskip Support Tickets lets clients create and track issues directly from their client portal, or by simply emailing your support address, which auto-converts into a ticket. Priority levels, built-in messaging, private internal notes, an AI-assisted reply draft, and a full activity timeline replace scattered support requests across email and chat.
Learn about issue tracking systems on Wikipedia| Without Taskip | With Taskip Support Tickets | |
|---|---|---|
| Intake | Issues reported via email, chat, and calls with no record | Clients submit tickets from their portal, or by just sending an email |
| Prioritizing | Working through requests in random order | Four priority levels, Urgent to Low |
| Context | Re-explaining the issue every time | Full activity timeline attached to every ticket |
Total, Pending, Solved, and Non-Replied counts sit above a live list, client, priority, and status visible without opening a single ticket.
“Moving under one roof from managing multiple tools is life-saving for me. I am using this for my agency and my team can also contribute and help me to manage business and clients.”
Abdur Rahman, Founder, QuomodoSoft
Total Tickets
128
Pending
34
Solved
89
Homepage layout breaking on mobile
RepliedCan't reset password
In ProgressWrong currency shown on invoice
In ProgressEvery ticket carries client, priority, and status in one glance
Whether a ticket started in the portal or as an email, clients can just hit reply on the notification, Taskip pulls the message into the same thread automatically, no forwarding and no lost context.
Re: [Ticket #1042] Homepage layout breaking on mobile
Thanks for the quick fix — just checked on my phone and it looks perfect now!
MMarcus Bennett Just now via email
Thanks for the quick fix — just checked on my phone and it looks perfect now!
No portal login, no forwarding — the reply just shows up on the ticket
Built-in messaging keeps every reply attached to the ticket, with AI-drafted responses and internal notes your client never sees.
SSarah Connor 1 week ago
Hi Marcus, we’ve pushed a fix for the mobile layout issue — could you confirm it’s resolved on your end?
AI suggests: “Confirmed — the mobile fix is live. Let us know if anything else comes up.”
Private note — not visible to client
Client is on the Growth plan — confirm nothing else broke before closing this ticket.
Type a message…
SendA full activity timeline logs every reply, status change, and assignment with a timestamp, nothing is ever "he said, she said."
Jul 13, 2026
01:43 PM
Reply added by Bright Studio Co
10:03 AM
Reply added by Sarah Connor
09:16 AM
Status changed to In Progress
08:08 AM
Ticket created by Marcus Bennett
Every reply, status change, and assignment logged automatically
Give clients one support address. Every email that lands there becomes a ticket automatically, and every reply from their inbox attaches to the same thread, no portal login required on either side.
Support Email
• Any email sent to this address becomes a ticket instantly
• Client replies from their inbox attach to the same ticket
• No portal login required on either side
Auto Reply
Clients get an instant reply while your team picks up the ticket
Ready to bring Support Tickets into your workflow?
No credit card required · Free migration help
4
priority levels, Urgent to Low
100%
ticket ownership visibility
10+
hours saved weekly on support admin
0
issues lost across scattered channels
Read verified Taskip reviews on G2
“Taskip offers great features at a low cost, streamlining workflows, boosting team collaboration, and ensuring smooth client communication.”
Kurban Ali
Founder, NexaBD
“This serves as an all-in-one agency management solution for me. I enjoy communicating with clients and team members directly within this app.”
Bulbul Ahmed
Founder, BinaryFusion
“Taskip has transformed how we manage projects. Its intuitive tools streamline workflows, save hours weekly, and make client handovers seamless.”
Nurul Amin
Founder, Bitcommerz
A built-in system that helps you manage every client issue in one organized place. Clients open tickets from their portal or by email, your team assigns a priority and replies from the same thread, and a complete activity timeline tracks every status change, message, and assignment through to resolution, no more issues scattered across inboxes and chat apps.
Yes. Clients can submit support tickets directly from their client portal, filling in a subject, description, and priority, without needing any pre-existing order or service tied to the account. The ticket appears in your team's queue instantly with the client's full contact details attached.
Yes. Every ticket includes a complete, timestamped activity timeline showing every reply, status change, priority update, and assignment. Anyone on your team can open a ticket and see exactly what has happened and who did it, without needing to ask a teammate for context.
Yes. AI-powered suggestions draft a reply based on the ticket's full thread, so your team can respond faster without retyping the same explanations. You can send the suggestion as-is or edit it before replying, it never sends automatically without a team member reviewing it first.
Yes. Every workspace gets a dedicated support email address, any message sent to it is converted into a ticket instantly, and when your client replies to the notification email, that reply attaches to the same ticket automatically. Neither side needs to log into the portal.
Yes. Private internal notes sit alongside the client-facing thread on every ticket, marked clearly as private and never delivered to the client. Use them to flag account context, plan a fix internally, or hand a ticket off to a teammate without any of it reaching the client's side of the conversation.
Yes. You can add custom fields and tags based on your own support workflow, so tickets carry exactly the information your team needs, beyond the built-in subject, priority, status, and description fields, and stay organized by issue type as your ticket volume grows.
Support Tickets is included on every Taskip plan, from the Freelancer tier up, at no extra cost. Unlike WhatsApp, which is a separate paid add-on, there is no per-ticket fee or usage cap to unlock ticket creation, priority levels, private notes, AI reply suggestions, or email-to-ticket conversion.
Taskip Support Tickets, no credit card required
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