Creating a support ticket is the first step to resolving customer issues effectively. This guide walks you through the process of creating a new support ticket in your system.

Steps to Create a Support Ticket: #

1. Navigate to the Tickets Section:
   • From the sidebar menu, click on Tickets to access the tickets dashboard.
2. Initiate a New Ticket:
   • On the tickets dashboard, click the + New Ticket button located at the top-right corner of the screen.
3. Fill Out the Ticket Details:
   • A form will appear for creating the new ticket. Complete the required fields as described below:
     • Subject: Enter a concise and descriptive title for the ticket (e.g., “Login Issue”).
     • Select a Contact: Choose the client or customer from the dropdown list.
     • Ticket Priority: Select the priority level for the ticket (e.g., Low, Medium, High, Critical).
     • Ticket Description: Provide detailed information about the issue or request in the description field.
     • Attachment (Optional): If applicable, upload files (e.g., screenshots or documents) by dragging and dropping them into the attachment area or clicking to upload.
4. Submit the Ticket:
   • Once all required fields are completed, click the Create Ticket button to submit the ticket.
   • The system will save the ticket and display it in the tickets list for further action.

Additional Notes: #

• Attachments: Ensure uploaded files are within the size limit (e.g., under 20 MB).
• Priority: Use the priority field to categorize tickets based on urgency for better management.
• Confirmation: After creating the ticket, it will appear in the tickets list with the assigned Ticket ID.

By following these steps, you can create a support ticket to initiate the resolution process effectively and ensure customer issues are managed systematically.