The Business Inbox lets you connect your existing email to your Taskip workspace, so you can manage all email conversations from a single place.

Navigation Path #

Settings → Global → Inbox Settings → General / Tag / Auto Reply / Quick Response/ Support Email

Inbox Settings Configuration #

General #

1. Go to Inbox Settings → General
2. Enter your workspace email address in the Inbox Address field.
3. Click Connect Now to link your existing business email to Taskip.

Tag #

Use tags to organize and prioritize email conversations in your inbox.

1. Go to Inbox → Tag
2. Use default tags such as Duplicate, Replied, On Hold, Important, and Spam.

3. To create new tags, click on Add New Tag, type the name of the tag, select a tag color from the dropdown menu, and save it.

Auto Reply  #

This feature automatically sends responses to incoming emails.

1. Go to Inbox Settings → Auto Reply
2. Enable Auto Reply toggle

3. Set the Email Subject using the {{subject}} variable.

4. Write the Response Message using:

•  {%sender_name%} – Sender’s name
• {%company_name%} – Your company name

5. Click Save to apply the auto-reply settings.

⚠️ Note: Limited to one auto-reply per conversation within 24 hours.

Quick Response  #

Quick Responses let you create reusable reply templates for faster and consistent email communication.

1. Go to Inbox Settings → Quick Response. 
2. To set an automatic reply, click Add Quick Reply. 

3. Enter a Title for the reply (used for internal reference only).
4. Write a Description that will be used as the quick reply message.

5. Click Save to add the quick response.

Support Ticket  #

Taskip provides a dedicated support email address that automatically converts incoming emails into support tickets.

This ensures all support requests are properly tracked, organized, and managed within your workspace.

Navigation Path: Inbox Settings → Support Email

Support Email Address: support@popus.taskip.app.taskip.email 

How It Works

• Sending an email to this address creates a new support ticket instantly.
• Replies to ticket notification emails are automatically added to the same ticket.
• All related communication remains centralized in one place, making it easier to track updates and responses.

When to Use This Email

Use the support email for:

• Reporting issues or bugs
• Asking questions about Taskip features
• Sharing feedback or suggestions

💡 Tip: Always reply to the ticket notification email to keep the conversation linked to the same support ticket.